Capability — Experience
Experience is designed.
Organizations can shape branded, role-aware relocation experiences — ensuring each participant has a workspace designed for how they work, what they need, and who they are in the relocation lifecycle.
Design Principles
Every participant deserves a workspace built for them.
A platform that requires every participant to adapt to the same interface is not a participant-centered platform — it is a data-centered platform with a participant burden. ARWIX is built differently.
Role-Aware
Every workspace is shaped to its participants' actual responsibilities — not a generic interface that every participant must adapt to.
Configurable
Organizations can configure portal branding, onboarding pathways, guidance content, and client-specific experience elements.
Connected
Each workspace accesses the same governed data layer — so information captured in one workspace is available (appropriately scoped) to authorized participants in others.
Accountable
Every participant action in every workspace is logged — creating a complete, auditable record of the relocation lifecycle from every participant's perspective.
Role-Aware Workspaces
One platform. Four purpose-built experiences.
Every participant sees a workspace designed for their role — with exactly the data, tasks, and guidance they need to do their work, and nothing they don't.
Administrators & Coordinators
Case initiation, policy assignment, approval configuration, document workflows, case event timelines, and reporting — organized around the work of managing a relocation program.
- →Case initiation wizard and order management
- →Policy assignment and org hierarchy configuration
- →Approval authority and workflow configuration
- →Document request and review workflows
- →Case event timeline and governance log
Move Managers & RMCs
Command center with caseload visibility, move workspace per case, HHG service panel, carrier coordination tools, and service health monitoring — organized for operational management at scale.
- →Command center with prioritized work queues
- →Move workspace per relocation case
- →HHG service panel and carrier management
- →Service milestone tracking and health indicators
- →Exception management and escalation workflows
Employees & Transferees
Guided questionnaire, entitlement review, e-signatures, expense submissions, move status, and communications — organized around what employees need to do, not how the platform is structured.
- →Guided relocation questionnaire (step-by-step)
- →Entitlement review and policy-aware guidance
- →E-signature for all required documents
- →Expense voucher and reimbursement submissions
- →Shipment status and deadline reminders
Carriers & Suppliers
Scoped access to service assignments, shipment records, authorization documents, assessorial approvals, and invoice readiness — organized around the carrier's specific role in each shipment.
- →Service acceptance and survey scheduling
- →Shipment milestone reporting
- →Authorization document access
- →Assessorial approval requests
- →Invoice readiness checklist
Configurable Experiences
Every organization presents relocation differently.
Corporate programs can configure portal branding, onboarding messaging, and guidance content to reflect their own identity — giving employees a relocation experience that feels like it belongs to the organization they work for, not a generic third-party platform.
Government agencies and RMCs can configure audience-specific pathways, role-specific guidance, and client-specific operating models — without requiring a single default experience for every program type.
From Predictable Workflows to Predictable Outcomes.
See how ARWIX Experience connects every participant to the information, actions, and guidance they need — designed for their role, connected to the same governed platform.